Uninstall Instructions

ChatLead Operator Console Uninstall Instructions

WinXP

1. Click Start, Control Panel then double-click Add or Remove Programs.
2. Select the ChatLead Operator Console then click Remove.
3. During the uninstall process, you will be asked if you want to Remove All User Data or Save it on the computer. If you select No, you can always remove the data manually by following the instructions below in the Remove User Data and Settings 
   1. Select Yes to delete all ChatLead user data and settings from the computer.
   2. Select No to save the ChatLead user data and settings. Use this option if you plan to reinstall the ChatLead software.

Windows Vista

1. Click Start, Control Panel, Programs, Programs and Features.
2. Select the ChatLead Operator Console then click Uninstall.
3. During the uninstall process, you will be asked if you want to Remove All User Data or Save it on the computer. If you select No, you can always remove the data manually by following the instructions below in the Remove User Data and Settings section.
   1. Select Yes to delete all ChatLead user data and settings from the computer.
   2. Select No to save the ChatLead user data and settings. Use this option if you plan to reinstall the ChatLead software.

Windows 7

1. Click Start, Control Panel, Programs, Programs and Features.
2. Select the ChatLead Operator Console then click Uninstall.
3. During the uninstall process, you will be asked if you want to Remove All User Data or Save it on the computer. If you select No, you can always remove the data manually by following the instructions below in the Remove User Data and Settings section.
   1. Select Yes to delete all ChatLead user data and settings from the computer.
   2. Select No to save the ChatLead user data and settings. Use this option if you plan to reinstall the ChatLead software.

Windows 8/8.1/10

Uninstall ChatLead Chat Console application on the Start screen

1. On the Start screen, press and hold or right-click the application tile ChatLead Chat Console (beta).
2. Select Uninstall.
3. During the uninstall process, you will be asked if you want to Remove All User Data or Save it on the computer. If you select No, you can always remove the data manually by following the instructions below in the Remove User Data and Settings section.
   1. Select Yes to delete all ChatLead user data and settings from the computer.
   2. Select No to save the ChatLead user data and settings. Use this option if you plan to reinstall the ChatLead software.
4. If you’d rather not uninstall an app, but want to remove it from the Start screen, right click the application title and select Unpin from Start. For more info go to Getting around your PC.

Uninstall ChatLead Chat Console application as a Desktop Application

1. Swipe in from the right edge of the screen, and then tap Search. (If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
   1. Type Control Panelin the search box, and then tap or click Control Panel.
   2. Under View By: Select Large Icons, and then tap or click Programs and features.
2. Select the program ChatLead Chat Console and then click Uninstall.
3. Follow the instructions on the screen.
4. During the uninstall process, you will be asked if you want to Remove All User Data or Save it on the computer. If you select No, you can always remove the data manually by following the instructions below in the Remove User Data and Settings.
   1. Select Yes to delete all ChatLead user data and settings from the computer.
   2. Select No to save the ChatLead user data and settings. Use this option if you plan to reinstall the ChatLead software.

Removing the ChatLead User Data and Settings

Remove ChatLead User Data and Settings in One of Three Ways:

• Remove the user data DURING the uninstall process by selecting Yes when asked to delete user data and settings.
• Remove the user data and settings WITHOUT uninstalling the ChatLead software.
• Manually remove user data AFTER the ChatLead software has been uninstalled

Removing the User Data During the Uninstall Process:

See the above Uninstall the ChatLead Software for complete instructions for your operating system.

Removing the User Data and Settings Without Uninstalling the Software:

The application will log the user out and remove all the user data and settings.

1. Open and log into the ChatLead application
2. Click the ChatLead icon on the top left of the application
3. Select Remove All User’s Data from the drop down list
4. Select OK to confirm the removal of the user data

Removing the User Data Manually After the ChatLead Software is Uninstalled:

If you chose to save the ChatLead User Data and Settings during the uninstall process, some files which are not a material asset to the user such as debug logs and user settings will be retained on the computer in the following locations:

Windows XP

• C:\Program Files\ChatLead LLC\ChatLead Operator Console
• C:\Documents and Settings\All Users\Application Data\ChatLead Operator Console

Windows Vista/7/8/8.1/10

• C:\ProgramData\ChatLead LLC\ChatLead Operator Console

Windows XP:

1. Click Start, then select My Computer
2. Double click Local Disk (C:)
3. Double click C:\Program Files\ChatLead LLC
4. Right click the folder ChatLead LLC
5. Select Delete
6. Select Yes when asked to confirm the deletion of the ChatLead LLC folder
7. Select My Computer
8. Double click Local Disk (C:)
9. Double click C:\Documents and Settings\All Users\Application Data\ChatLead Operator Console
10. Right click the folder ChatLead Operator Console
11. Select Delete
12. Select Yes when asked to confirm the deletion of the ChatLead Operator Console folder

Windows Vista/7/8/8.1/10:

1. Click Start, then select Computer
2. Double click Windows (C:)
3. Double click ProgramData
4. Right click the folder ChatLead LLC
5. Select Delete
6. Select Yes when asked to confirm deletion of the ChatLead LLC folder